We are committed to delivering your order to the designated address in a timely and secure manner. Below are the details regarding our order processing and delivery arrangements.

  1. Order Processing Time

Orders are typically processed and dispatched within 1–2 business days of payment confirmation.

Weekends and UK public holidays are generally not included in the processing time. Processing times may be extended during promotional events, holiday periods, or times of high order volume.

  1. Delivery Methods and Carriers

We select the appropriate logistics provider based on the order destination and package specifications.

Orders within the UK may be delivered via the following carriers:

Royal Mail
Evri
DPD
Yodel
Other partner logistics providers

The specific carrier is determined based on the delivery address, package size, and available delivery services.

  1. UK Delivery Times

Standard delivery typically takes approximately 2–5 business days.

Delivery time is calculated from the moment the order is dispatched. Actual delivery times may vary depending on the delivery region, weather conditions, public holidays, peak logistics periods, and other factors beyond our control.

The general process is as follows:

Order Placed → Order Processing (1–2 business days) → Dispatched → Estimated Delivery (2–5 business days)

Therefore, the total time from order confirmation to receipt of goods is typically estimated at 3–7 business days.

  1. Shipment Tracking

Once your order has been dispatched, we will provide tracking information if the selected delivery service supports it.

You can use the tracking details provided by the carrier to check the status of your shipment.

Please note that there may be a delay before tracking information is updated in the carrier’s system after the package has been dispatched.

  1. Delivery Address

Please ensure that the name, address, postcode, email address, and contact number provided at checkout are accurate and complete.

If delivery fails, the package is returned, or additional delivery charges are incurred due to an incorrect or incomplete address provided by the customer, the customer may be responsible for the associated costs.

  1. Delivery Delays

While we strive to meet estimated delivery times, actual delivery may be affected by peak logistics periods, adverse weather, public holidays, traffic issues, carrier operations, or other factors beyond our control.

If you have not received your order beyond the estimated delivery time, please contact our customer service team, and we will assist you in checking the status of your order and shipment. 7. Contact Us

If you have any questions regarding delivery, shipment tracking, or order status, please contact us:

Address: 86-90 Paul Street, London, England, EC2A 4NE
Email: services@1-deluxe.com
Phone: +44 7393 559685