1. What types of men’s footwear do you sell?

We primarily offer men’s leather shoes and business footwear, including classic Oxfords, loafers, and stylish casual leather shoes suitable for the office, formal occasions, and everyday wear.

  1. Can I choose from different sizes?

Yes. We offer a range of sizes. We recommend carefully reviewing the size information on the product page before placing your order and selecting the size that best fits your foot shape and usual wearing habits.

  1. How soon will my order be shipped?

Orders are typically processed and dispatched within 1–2 business days after payment confirmation.

Processing times may be extended during weekends, UK public holidays, and promotional periods.

  1. Which delivery companies do you use?

For orders within the UK, we may use various delivery companies depending on the delivery address, package details, and selected service, including:

Royal Mail
Evri
DPD
Yodel
Other partner logistics providers

The specific carrier will be determined based on the actual order arrangements.

  1. How long does delivery take?

Standard delivery within the UK typically takes about 2–5 business days.

The total time from order confirmation to receipt of goods is usually estimated at 3–7 business days, though this may vary depending on factors such as location, weather, public holidays, and logistics conditions.

  1. Can I track my delivery?

If your order is shipped using a service that includes tracking, we will provide the relevant tracking information.

Please note that it may take some time for the logistics system to update and display the latest shipping status after the package has been dispatched.

  1. Can I return the items?

Items eligible for return can generally be returned for a refund within 30 days of receipt.

Items should be kept in their original condition as much as possible, with original packaging and accessories intact.

Please refer to the “Refunds and Returns Policy” on our website for specific return conditions.

  1. What if there is a quality issue with the shoes?

If the shoes you receive have manufacturing defects, quality issues, or differ significantly from the order description, please submit a claim promptly.

Upon verification, we may offer a refund, an exchange, or other appropriate remedies depending on the specific circumstances.

Normal wear and tear from regular use, as well as damage caused by improper use or accidents, are generally not considered product quality issues.

9. How long does a refund take?

Once we receive the returned item and complete the inspection, if the return meets the eligibility criteria, we will process the refund in accordance with applicable policies.

Refunds are typically issued to the original payment method. The actual time it takes for funds to appear in your account may depend on the processing times of your bank, credit card issuer, or payment service provider.

  1. Is payment secure?

Yes. All online transactions are processed through secure, PCI-DSS compliant third-party payment gateways.

We do not store full credit card numbers or CVV/CVC security codes on our own servers.

  1. Do you store my personal information?

We retain relevant personal information only to the extent reasonably necessary to provide services, process orders, fulfill legal obligations, and resolve disputes.

For details regarding the collection, use, sharing, and retention of personal information, please refer to the website’s Privacy Policy.

  1. Will my personal information be sold to other companies?

No. We do not sell, rent, or otherwise trade your personal information.

We may share relevant information with necessary third-party service providers—such as payment and logistics providers—only when required to fulfill orders and provide website services.

  1. Why might the color of the shoes I received differ slightly from the website images?

Due to variations in monitors, mobile screens, and display settings, the actual color of the product may differ slightly from the images on the website.

We make reasonable efforts to ensure that product images and descriptions are accurate.

  1. Can product prices change?

Product prices on the website may be adjusted based on promotions, inventory levels, and other business factors.

The price of your order is determined by the amount displayed on the checkout page at the time you submit your order.

  1. Can I modify my order after purchase?

If the order has not yet entered the processing or shipping stage, we may be able to assist with modification requests depending on the order’s current status.

If the order has already entered the processing or shipping stage, it may not be possible to modify it.

  1. What happens if my package is delayed?

Delivery times may be affected by factors such as weather, public holidays, peak shipping periods, traffic issues, or carrier operations.

If you have not received your package past the estimated delivery time, please check the shipping status using the tracking information provided with your order and contact us for assistance through the channels listed on the website.