We want you to be satisfied with your purchase. If the shoes you receive have quality issues or meet the criteria for return and refund under applicable laws, you may request a return or refund in accordance with the following policy.

1. 30-Day Return and Refund Period

To the extent permitted by applicable law, eligible items may be returned for a refund within 30 days of receipt.

Items should be kept in their original condition as much as possible and returned with their original packaging and accessories.

For returns due to personal reasons—such as a change of mind, incorrect size selection, or other non-quality-related issues—the acceptance of the return and any associated costs will be determined based on the specific order details and applicable laws.

2. Items with Quality Issues

If the shoes you receive have manufacturing defects, quality issues, or differ significantly from the order description, please submit a return request promptly.

Quality issues may include, but are not limited to:

Obvious manufacturing defects in the upper, sole, or major components;
Abnormal damage occurring under normal and reasonable use;
Significant discrepancy between the item received and the item ordered.

For items confirmed to have quality issues, we may offer a refund, replacement, or other appropriate remedies depending on the specific circumstances.

Natural wear and tear from normal use, damage caused by improper use, accidental damage, or issues arising from failure to use the product reasonably generally do not constitute product quality defects.

3. Return Conditions

When requesting a return, the item should be kept in a condition suitable for resale as much as possible.

The shoes should be reasonably clean and returned in their original packaging whenever possible. Please avoid requesting a return after wearing the shoes outdoors for extended periods or causing obvious signs of use.

If an item has quality issues, we will not deny rights granted by law solely because the item shows signs of reasonable use.

4. Refund Processing

Upon receipt and inspection of the returned item, we will determine eligibility for a refund based on the reason for the return and applicable laws.

Once a refund is approved, it will typically be processed via the original payment method.

The actual time it takes for funds to appear in your account may depend on the processing times of your bank, credit card issuer, or third-party payment service provider.

5. Return Shipping Costs

If the return arises from a confirmed product quality issue, an incorrect item, or other reasons for which we are liable under applicable law, we will bear the reasonable return shipping costs in accordance with such law.

If the return is for reasons other than quality issues, the responsibility for return shipping costs will be determined based on the specific circumstances of the order and applicable law.

6. Situations Not Eligible for Return

To the extent permitted by law, the following situations may not be eligible for return:

The product is damaged due to improper use;
The product is damaged due to an accident;
The product has undergone significant modification or suffered man-made damage;
The applicable return period has expired;
Reasonable wear and tear resulting from normal use.

The above provisions do not affect the statutory rights consumers enjoy under applicable law.

7. Consumer Statutory Rights

This refund and return policy does not limit or exclude any statutory rights consumers enjoy under the law.

If the product is defective, does not conform to the contract, does not match the description, or fails to meet legally required quality standards, consumers may be entitled to additional rights regarding refunds, replacements, repairs, or other remedies under the law.

8. Contact Us

Address: 86-90 Paul Street, London, England, EC2A 4NE
Email: services@1-deluxe.com
Phone: +44 7393 559685